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A deposit is required to reserve your appointment and is credited towards your service.  In the event that you should need to cancel your appointment, your deposit will be carried over or store credit will be given if more than 48hrs notice is given. If less than 48hrs notice is given, Studio Sterling will not refund your deposit. The deposit is put in place out of respect for our clients and staff. 

Please be advised that if you are 15 minutes late to your appointment we may not be able to provide our services. If this is the case, we will do our best to reschedule the appointment to a time that better suits. Please arrive to your appointment 5 minutes early.  

Please respond to the confirmation messages that are sent out. It serves as a reminder for upcoming appointments, and also helps our staff structure their day. 

If you have lost more than 50% of your lashes, please book in a full set rather than a refill. It takes significantly longer to replace more than 50% of your lashes, and the refill booking does not cater for the extra time. 

Afterpay and Zip Pay is available in store for a minimum of $100.00.